Recently, after Luckin Coffee signed Jackson Yee as its brand ambassador, fans flocked to stores to take photos as mementos. However, some customers reported being discouraged by staff when photographing the in-store TV loop advertisements, with staff claiming photography was prohibited inside the stores. This incident sparked widespread discussion, with some employees confirming such a rule exists, while more employees said there were no related restrictions. Luckin's official customer service responded that there is no rule against taking photos and that they would verify the situation. The incident reflects inconsistent management standards across brand stores and has left fans disappointed in their expectations for ambassador promotions. Front Street Coffee follows developments in the coffee industry and brings you a summary of the entire incident. [more…]

A cafe named Mina in Ho Chi Minh City, Vietnam, has sparked widespread controversy with its "one-way blind date" model. Male customers can observe female customers through one-way glass, while the women are completely unaware of it. This practice, imitating old-style cafes in Japan, has been criticized by netizens for objectifying women as window-display merchandise. Even more worrying is that the shop also offers a so-called "companion tour" service, and incidents of male customers secretly photographing women have occurred. On June 3, Vietnamese police raided the shop. Although no direct evidence of harm to women was found, multiple violations were discovered, including the absence of labor contracts, lack of a food hygiene license, and breaches of fire safety regulations. Whether this cafe can continue to operate remains unknown at present. [more…]

In today's era of thriving social media, coffee shops are no longer just places to savor coffee; they have also become popular check-in spots for many people's cameras. However, when photo-taking behavior evolves from personal documentation into commercial shoots or excessive posing, conflicts between shop owners and customers quietly emerge. A recent incident in which a shop owner framed and displayed a mediation agreement has once again made "whether photography is allowed in coffee shops" a hot topic of discussion. On one side is customers' desire to capture beautiful moments, and on the other is operators' consideration of maintaining the shop's atmosphere. How can both parties find a balance? This article will walk you through the whole incident and explore the boundary issues behind photo check-ins. [more…]

In today's era of social media dominance, coffee shops have become popular spots for photo check-ins. However, the accompanying inappropriate behavior of customers has also become a headache for shop owners. Recently, the owner of a well-known coffee shop in Thailand shared a series of frustrating encounters on social media—some customers splashed coffee after a dispute over photos and fled, leaving a mess behind; others damaged the shop's facilities and quietly left. These incidents not only caused financial losses for the shop but also affected the dining experience of other customers. This article will take you through the real dilemmas faced by coffee shop operators and netizens' views on such behavior. [more…]

Recently, a Luckin Coffee employee posted on social media complaining that the company's store-closing procedures are too cumbersome, requiring staff to take photos and videos to document materials, which leads to almost daily overtime without overtime pay. Multiple employees followed up confirming similar experiences, pointing out that the strict photo-taking is for food safety and shelf-life management, but the high frequency and insufficient staffing have intensified dissatisfaction. In addition, timeliness assessments also stretch employees thin. These issues have long been ignored by the company, leading to soaring employee resentment, rising turnover rates, and increasingly serious chain problems such as store understaffing and inadequate training. Luckin Coffee now has over 13,000 stores, and employees are calling on the company to face up to its management loopholes. [more…]

In recent years, coffee festivals and markets have sprung up everywhere, attracting large crowds of enthusiasts and photo-taking visitors. However, some netizens have pointed out that a small cup of specialty drink averaging 40 yuan, with long queues, noisy environments, and sometimes even an entrance fee, offers far worse value for money than chain brands. Similar complaints keep appearing on social platforms, arguing that coffee markets are gradually becoming milk tea-like or bar-like, with very few stalls truly focused on basic coffee and cultural exchange. Even so, markets continue to be held one after another, and consumers seem to have become leeks that can never be fully harvested. Of course, some brands do put care and quality ingredients into their specialty drinks, but the overall impression is still hard to change. For industry practitioners and coffee lovers alike, how to balance commerce and experience has become a question worth pondering. [more…]

Recently, a heated discussion about "fully labeled Chagee" has erupted on social media platforms. Customers have posted photos of takeaway cups covered with dozens of labels, which at first glance look like a deluxe toppings combo, but on closer inspection, apart from one label showing the drink name, all the rest read "this store's merch has been given away." Behind this baffling behavior is customers exploiting zero-yuan prompt items on delivery platforms to bulk-add products, causing store label printers to indiscriminately print out a pile of invalid stickers. Staff, facing a sudden "order surge" that turned out to be a false alarm, grumble that this wave of manipulation both wastes supplies and adds to their workload. So what exactly is going on? Let's take a look. [more…]

A pink cranberry milk green tea has once again made 1 Dian Dian a hot topic on social media. Thanks to its striking resemblance to a drink featured in a certain female celebrity's advertisement, this beverage was quickly tagged as a "celebrity favorite," attracting a large number of fans to place orders and check in. However, once the photo-taking frenzy subsided, the actual taste experience left many people openly disappointed, with reviews ranging from overly sweet and cloying to medicinal notes and a gritty jam texture. At the same time, 1 Dian Dian's loyal customers welcomed the return of this drink, believing its sweet-and-sour flavor profile has a unique charm of its own. Why would a single cup of milk tea trigger such dramatically different reactions among different consumer groups? This article will analyze the question from the perspectives of product formulation, consumer feedback, and the brand's fan base. [more…]

A Japanese-style café located in Jinjiang District, Chengdu, caused an uproar online after the owner wrote phrases such as "Not photo-friendly | Not office-friendly | Not friendly to lower-class people" in their social media bio. What were originally just in-store rules prohibiting standing photos and photos after changing seats were interpreted by netizens as a public belittlement of customers due to the insulting wording "lower-class people." After the incident escalated, the café's recommended menu on review platforms was collectively edited, with joking names such as "Lower-Class Coffee" and "Lower-Class Latte" topping the list. Although the owner once posted an explanation of what "lower-class people" referred to, both the bio and the post have been deleted. This conflict also sparked widespread discussion about the boundaries of merchant rules and customer dignity. [more…]

Recently, Shanghai First Maternity and Infant Hospital has seen its on-site European vintage-style coffee shop become a popular photo spot for many "influencers" on social media, with related topics continuing to gain traction. Many local residents have reported that the crowds of photo-takers have disrupted normal medical order. Why has this coffee shop become a photography hotspot? How have the hospital and the shop responded? The hospital stated that it will strengthen management by discouraging commercial photography, prolonged occupation of patient rest seats, and the use of large professional equipment such as fill lights, in order to ensure normal medical activities. [more…]

Under the double pressure of chain-brand expansion and the post-pandemic economic downturn, independent coffee shops are finding it increasingly hard to stay afloat. Many small cafés barely survived three years of the pandemic, only to choose to close during the recovery period to cut their losses—partly out of economic helplessness, and partly because customer disputes left them disheartened. This article recounts one shop owner's experience of a customer illegally using a flash to take photos, then leaving a bad review afterward, with no recourse through appeals—reflecting the real difficulties and emotional toll independent cafés face in their day-to-day operations. [more…]

Manner recently quietly launched two new drinks—Green Tonic and Arctic Ocean Orange Americano—sparking lively discussion among coffee enthusiasts. The Green Tonic is made with tonic water and matcha liquid, featuring an attractive layered look, but its taste is both sour and bitter, described as "the mood of squeezing onto a peak-hour train in 42°C heat." The Arctic Ocean Orange Americano has been criticized for being highly similar to the existing Iced Orange Americano. Some fans complain that the new items are merely rearrangements of existing ingredients, and even calculated that the brand could still make 33 more drinks. Manner has always been known for consistent quality, but these two new items have left some loyal customers disappointed. [more…]

On the eve of the May Day holiday, the Manner store in Shanghai's North Bund became a favorite among photography enthusiasts because it allowed them to capture the "Shanghai Four-Piece Set" all in one shot. However, tourists who visited recently found that a row of temporary stalls set up outside the store happened to block the originally perfect view, leaving many who had made a special trip to take photos greatly disappointed. At the same time, nearby residents are full of anticipation for the upcoming Shanghai International Coffee Culture Festival. One camera spot, two moods, reflecting the delicate relationship between urban public space and festival activities. This article will walk you through the whole story, along with related recommendations and practical information from Front Street Coffee. [more…]

China's coffee chain market is expected to surpass 36,000 stores by 2025. Despite the pandemic repeatedly disrupting the food and beverage industry, the Chinese market is still regarded as a key growth engine for coffee brands both at home and abroad. Against the backdrop of a sharp pullback in financing enthusiasm, Fumeng International, the Chinese operator of the influencer specialty coffee brand %Arabica, is seeking about $300 million in new funding at a target valuation of $1.2 billion. The brand started with a minimalist visual style, gained popularity from Hong Kong to Arashiyama in Kyoto, and expanded rapidly after entering Shanghai in 2018. It now has 61 stores in mainland China, Hong Kong and Macau. However, as its locations become more mainstream and its influencer halo fades, %Arabica's balance between scale and specialty positioning has become a focus of attention. [more…]

Luckin Coffee launched a limited-edition Pumpkin Oat Latte during Halloween, and thanks to the festive atmosphere it quickly sparked a social media check-in craze. However, when a large number of consumers imitated the online photos for their own recreations, things frequently went wrong, with the pumpkin daifuku creating all sorts of clumsy scenes atop the whipped cream. This discussion, triggered by the gap between customer photos and official photos, not only reveals the extra charges behind drink styling, but also reflects consumers' misunderstandings of store operating standards. Front Street Coffee has noticed that similar phenomena are not uncommon in holiday marketing in the coffee industry. This article will analyze the issue from three levels: product design, customer DIY, and store execution. [more…]

A chain coffee shop in Guangzhou, store by .jpg, located on the 41st floor of an office building, quickly went viral on social media because customers can take photos with Canton Tower up close. The average spending is low and no reservation is required—just register at the front desk and you can go upstairs to take photos—attracting a large number of young people to come and check in. However, the resulting elevator congestion and occupied public areas have made office workers in the building miserable. The property management subsequently limited the number of daily tickets and removed the lounge chairs and tables. How will this high-altitude coffee craze ultimately end? [more…]

Luxury brands venturing into coffee is nothing new—LV, Dior, Gucci, and others have all launched themed coffee events. Recently, Burberry opened a sapphire-blue pop-up coffee truck downstairs from the Rosewood Beijing, drawing plenty of passersby and aesthetics-driven visitors to stop and take photos. However, after one curious consumer paid a visit, they discovered that the coffee here, averaging 60 yuan a cup, was actually made with Nestlé capsules—and the latte they ordered turned out to be an Americano when it arrived. Even more surprising, the handwritten menu had misspelled the English word for Americano. Is this cup, jokingly called "90% emotional value" by netizens, actually worth paying for? Let's find out. [more…]

Molly Tea recently launched a pomelo-coconut series, including three new drinks: Pomelo Apple Coconut, Pomelo Jasmine Coconut, and Pomelo White Orchid Coconut. With a combination of refreshing pomelo-mint milk foam and fruit coconut water, they quickly attracted a large number of consumers. However, the most popular Pomelo Apple Coconut showed an abnormal phenomenon after adding the milk foam: the pink color faded, white flocculent substances appeared, and the liquid became cloudy like soy milk, raising customers' doubts about beverage safety and store ingredients. Store employees explained that this was caused by a chemical reaction between the protein in the milk foam and the vitamin C in the apple juice and pomelo juice, and was not due to spoiled ingredients. This article will reconstruct the course of the incident, consumer feedback, and the official response, and include the professional perspective of Front Street Coffee to help you understand the scientific principles behind this color-changing drink. [more…]

This summer, after brands like Luckin and Manner rolled out matcha drinks one after another, Starbucks also jumped on the trend and launched a Matcha Frozen Mountain series, including a latte, a tea latte, and a Frappuccino. In official promotions, the tea latte is described as featuring a matcha jelly base, paired with mountain-style milk and a blueberry powder cloud milk cap, blending the imagery of blue skies, white clouds, and green meadows into a single cup and successfully winning over looks-focused fans. However, after the product launched, many consumers on social platforms reported that the drink was too sweet and had a strange grassy scent, with some describing it as "sugared grass" or a "weakened version of Iced Matcha," and some discarded it after taking a photo and only a sip. At the same time, Starbucks employees also frequently made mistakes because the names of the latte and the tea latte were too similar, leading to an increase in complaints. This article will sort out the market reaction and the main points of controversy surrounding this new product. [more…]

Another beloved veteran coffee shop that holds the city's memories is about to close its doors. The first Starbucks store to open in Taiyuan—on the first floor of Maoye Department Store on Liuxiang—has posted a notice that it will permanently close on November 1, after accompanying local residents for a full twelve years. This old store, which opened in March 2013, is also tied to a dramatic chapter sparked by online remarks, and its departure has left many Taiyuan residents deeply sentimental. From the bustling crowds and first-day sales said to have set a brand record back then, to today's dwindling foot traffic in the commercial district and the often empty second floor, the rise and fall of this two-story retro café mirrors the shifts in urban commerce and the evolution of the coffee-consuming landscape. This article takes you through the past and present of this old store, as well as the inseparable emotional bond between it and the people of Taiyuan. [more…]